База знаний
Account Store #1 - Support Center > Getaccs.com - Support Center > База знаний

I have sent payment with Bitcoin, but I didn't receive accounts. What should I do?

Решение

The most important thing you need to receive your accounts after bitcoin payment is transaction hash.

It usually looks like 9ff60acccd77404b169fde30ba1156088b372a1d875a9ca811134318e28df0f0 - there are 64 symbols and it is used to confirm your payment.

We do always give you an address to send BTC to. If you don't know what is your hash, you can always find it using Blockchain.info. Here is how to do it:

You will receive the result page with transaction id shown:

 

Please, use this link to search for your accounts using your transaction hash. Sometimes it takes a few hours to get 3 confirmation from bitcoin, so, please, be patient and try to repeat your search after some time.

If you are still unable to find your link to accounts, please, create a new ticket with the following information:

  • Bitcoin transaction hash, that confirms your payment
  • Payment time and date
  • Invoice number (if you have it)

This will help us to find your payment faster and to deliver your accounts earlier.

 
Была ли эта статья полезной? ДА / НЕТ
Относящиеся статьи Как узнать Transaction Hash при оплате через Bitcoin
I want to pay with Paypal. How do I do that?
Why Small Batches Cost More?
What to do if I have any problems with accounts?
I Need Custom Accounts (e.g. of a certain country, with certain avatars, etc. Can You Help Me?
Детали статьи
Идентификатор статьи: 77
Категория: Knowledgebase
Дата добавления: 2016-01-09 13:12:35
Просмотры: 1625
Рейтинг (Голоса): Рейтинг статьи 3.1/5.0 (40)

 
« Назад

 
Powered by Help Desk Software HESK, brought to you by SysAid